Age Verification Frequently Asked Questions
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Age verification is a crucial procedure employed by businesses and organizations to confirm an individual's age and ensure adherence to specific legal requirements. It is commonly utilized in cases where alcohol, tobacco, e-cigarettes, gambling, and other restricted goods or activities are involved. There are various methods for conducting age verification, including the request for a valid form of identification and cross-referencing the purchaser's date of birth with publicly available records. The primary objective of age verification is to prevent underage individuals from engaging in activities or obtaining materials that are legally restricted to them.
Identification checks in the business domain often require individuals to provide a legitimate form of identification and then compare the details on that document with the individual in question. Examples of commonly accepted identification include driver's licenses, passports, military IDs, state-issued IDs, and online age verification.
Online age verification can be implemented in several ways within the business domain. These methods include utilizing a third-party age verification service, prompting users to enter personal details like their name, date of birth, address, or email address, or requesting users to upload copies of their government-issued photo identification. Typically, online age verification services employ a combination of these techniques to confirm the user's age, thus ensuring compliance with age restrictions.
In the event that you decline to provide your identification, our driver might be unable to complete the delivery of your order and will consequently have to return it to our warehouse. Your items will be securely held for 72 hours there until the point when your age can be confirmed.
In the event that you visit our retail store and are unable to provide identification when requested by one of our staff members, they will decline to serve you until they have confirmed that you meet the legal age requirement for purchasing vape products. Products are held for 72 hours before being released to warehouse.
Failure to complete the verification process will incur a admin charge of £3.00 on your refund.
In essence, the reason behind this requirement is due to legal obligations. Since 2015, it has become unlawful to sell vaping products to individuals below 18 years of age. Therefore, it is crucial for us to verify the age of all customers. When it comes to in-store purchases, this can be easily managed as our staff can employ familiar challenge 25 procedures used for tobacco and alcohol. However, when customers shop online, since we are unable to physically see their faces, we must conduct a digital age verification process for every transaction.
When placing your first order with Smokey Joes Vapes Company, we will verify your age by utilizing a third-party digital age verification service. This process involves cross-referencing your information (such as name, date of birth, and billing address) with official records like the electoral register or credit records to confirm your age. Once your age is confirmed, we will label your member account as Age Verified, eliminating the need for you to input details on every order, although checks do happen in the background for every transaction. However, if you make any changes to your personal details, an additional check will be performed to ensure the security of your account. Around 85% of customers can have their age automatically verified without any input required. Nevertheless, there may be instances where digital age verification is not feasible, even if you are over 18 years old. For example, if you recently relocated and haven't updated your address with credit providers or registered on the electoral roll, it could impact the verification process. Similarly, if you recently got married or changed your name, it may take some time for the records to be updated. Additionally, it's crucial to provide your full name rather than using an abbreviated version, like "Ben" instead of "Benjamin."
We know it can sometimes be painful and we are constantly looking to improve the process, but we do not want these products to end up in the wrong hands of young children.
If automatic verification is not possible, an alternative option is available. You will be requested to present your official identification to confirm that you are above 18 years old, similar to the process of showing ID at a supermarket or bar.
Vaping is intended for adult smokers who want to switch from traditional tobacco products to a less harmful option. It is not meant for non-smokers or children. Public Health England claims that vaping is 95% less harmful than smoking and should not be used as a way to encourage non-smokers to start using nicotine. However, there have been instances in the USA where certain brands targeted children in their marketing, resulting in a rise in youth consumption. This has prompted several states to implement bans on flavored products and online sales. Unfortunately, these actions have had a negative impact on millions of adult smokers who rely on vaping as a safer alternative. It is important to prevent similar incidents from occurring in the UK.
No, there is no cost involved for customers when it comes to verifying their age. As a retailer, it is our duty to take care of this process, and in most cases, it will happen automatically without the need for any action from you.
It's actually quite simple. There is a lot of work happening behind the scenes to ensure that orders are successfully processed. We may make it appear effortless, but there is a team working diligently to make your purchasing experience easier. Each transaction undergoes a Know Your Customer (KYC) process to comply with legal requirements and verify your identity. This process incurs additional costs, and our staff handles your order during the KYC checks to prevent any delays in delivering your package. However, if the Age Verification check fails, it can impact our efforts in terms of picking, packing, route planning, fuel, and customer communication. To prevent underage purchasing, there is also a charge for cancelled orders.
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