Returns Frequently Asked Questions
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Description:
Disposable Vape purchases return policy.
Solution:
We will no longer cover by any warranty for the following reasons:
Disposable devices are consumable oral products; therefore, for hygiene purposes, we cannot accept them back in returns for inspection.
Due to the hygiene reasons mentioned above, claims for dead on arrival or lack of taste cannot be validated by ourselves and will no longer be covered by any warranty.
All Puff Counts are a guide from the manufacturer.
What do you need to do?
Contact us via chat or phone (please call 01908 803166), and our customer services team will be able to confirm if a refund or exchange will be able available with your order.
What information will we ask from you?
1. Order Number
2. Name on the order
3. The items in question
4. The reason for the exchange or refund
Our staff will not ask for any more payment details as this should be sufficient for us to trace your order and payment and verify the order.
Description:
E-Liquids and Drip Tips purchases return policy
Solution:
E-Liquids are consumable items sold in sealed bottles and are not covered under warranty. The only exception to this rule is in the case of a manufacturing fault or shipping error on our part, in which case we will replace them or provide a refund.
What do you need to do?Contact us via chat or phone (please call 01908 803166), and our customer services team will be able to confirm if a refund or exchange will be able available with your order.
What information will we ask from you?
1. Order Number
2. Name on the order
3. The items in question
4. The reason for the exchange or refund
Our staff will not ask for any more payment details as this should be sufficient for us to trace your order and payment and verify the order.
Description:
Clearomizers, Atomizers, Coils and Tanks purchases return policy
Solution:
Clearomizers, Atomizers, Coils and Tanks are consumable items and are not covered under warranty. However, if they are deemed to be dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, we may replace them or provide a full refund at our discretion.
What do you need to do?
Contact us via chat or phone (please call 01908 803166), and our customer services team will be able to confirm if a refund or exchange will be able available with your order.
What information will we ask from you?
1. Order Number
2. Name on the order
3. The items in question
4. The reason for the exchange or refund
Our staff will not ask for any more payment details as this should be sufficient for us to trace your order and payment and verify the order.
Description:
I ordered the wrong product
Solution:
If you ordered the wrong product, we can exchange if it is safely returned to us unopened and unused within 14 days of receipt. We do kindly ask that you pay for the return postage and packaging.
What do you need to do?
Contact us via chat or phone (please call 01908 803166), and our customer services team will be able to confirm if a refund or exchange will be able available with your order.
What information will we ask from you?
1. Order Number
2. Name on the order
3. The items in question
4. The reason for the exchange or refund
Our staff will not ask for any more payment details as this should be sufficient for us to trace your order and payment and verify the order.
Description:
What happens if we have a unwanted item?
Solution:
Unwanted Hardware can be returned to us for a full refund within 14 days of delivery or purchase in-store from our warehouse outlet, as long as the product is in its original unopened packaging. For goods bought online, we will accept returns that have been opened as long as they are unused and all the packaging and accessories are returned. For goods bought in-store, you must provide your proof of purchase. Without this, we will be unable to assist you. Goods purchased online must be sent back at your own expense. Don't hesitate to contact us via the website so that we may authorise the return.
If you would like to discuss with us about the unwanted item in your order, don't hesitate to contact us via chat or phone (please call 01908 803166), and our customer services team will be able to assist you further.
What information will we ask from you?
1. Order Number
2. If purchased online or from out outlet
3. Date of purchase
Description:
What happens if you would like to return batteries?
Solution:
Batteries are consumable products and have a finite life span. We guarantee all our batteries and chargers for a minimum of 30 days starting from the day of receipt.
Don't hesitate to contact us via the website so that we confirm the warranty on the battery ordered.
If you would like to discuss with us about the unwanted item in your order, don't hesitate to contact us via chat or phone (please call 01908 803166), and our customer services team will be able to assist you further.
What information will we ask from you?
1. Order Number
2. If purchased online or from out outlet
3. Date of purchase
4. Proof of receipt
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