Disposable Vapes are consumable, oral, disposable products that are not covered under warranty, the obvious hygiene reasons cause additional risks to staff and as such, will not be accepted back as a return or for inspection.
- Malfunctioning disposable devices, claims cannot be validated for devices not working ‘on arrival’ or ‘lack or taste’, therefore are not covered by any warranty. If for any reason, there is an issue with the product not limited to the above you must contact the manufacturer of the item directly.
- All ‘Puff’ counts are a guide only from the manufacturer. The way an individual vapes will affect the ‘puff’ count.
- If you believe your Disposable Vape is faulty, please use the contact details on the product packaging to contact the manufacturer. We are unable to help with faulty disposables, but the manufacturer should be able to help. We apologise for any inconvenience.
- Alternatively, If you have ordered a multi-pack or multiple (more than one) devices of the same brand and flavour in the same order and you experience a malfunctioning device, do not continue to use the remaining devices, contact the support team immediately, the team will be able to advise and possibly arrange for the return of the unopened/unused devices which may be replaced or refunded once checked into the warehouse, please note, this only applies to unopened, unused items from the order in question (sales@smokeyjoesvapes.com).
