Who We Are - Smokey Joes Vapes Company
Smokey Joes Vapes Co. is a service provider driven by the Vape Community. You provide the dialogue and we source it for you, it’s as simple as that. We have created channels like Discord, Telegram, FB, Twitter, Pinterest to allow us to create that two-way dialogue between us the service provider and you the community. Come and join us on our discord vape channel that bring together Vaper's from all over the world to interact with each other on a number of discussions ranging from new liquids, vaping innovation, DIY juices, manufacturers of vape products, social and anything to do with the vape community.
We drive these channels that provide us a view of what you the community want and also allow everyone in the community to find out the latest globally on new innovations, products, within the vape market. We want the community to help everyone. Download the discord app onto your phone or desktop and join the community by clicking this link https://discord.gg/XuFePaJ and lets help shape up the vaping industry globally.
Our Telegram Channel: https://t.me/SmokeyJoesVapeCo
Twitter Address: https://twitter.com/smokeyjoesvapes.
We derived and implemented process to manage most situation that could arise for our community members in the event of the unlikely situation does occur and view most things with a fair view policy, we are here for our community and will support you as you are the business.
E-CIGARETTE WARRANTY & RETURNS
We have the best quality products and the most amazing customer service and want you to be 100% satisfied and successful with our service.
We stand behind our products and are here to support you on your new path to vaping, or if you are a vaping veteran and are not happy with the product you have received. If we make an error in your order we will correct it right away.
If your shipment is damaged by the shipping courier, please file a claim with your local office. Then give us a call so we can send you any parts that were damaged or support you with your claim.
For products that just don’t seem to work the way they should or are defective, we will gladly replace them free of charge or offer you a store credit. But what is considered defective? If you think your e-cig is not working the way it should, please call our Customer Service Ninjas on +44 (0)1908 803166 to help troubleshoot the issue that you are having and help you decide if it is defective.
30 DAY GUARANTEE
Any unopened or unused product can be returned for a full refund or store credit within 30 days of purchase. But, if you have any hardware, we would like you to give it a chance. Our products and services is the closest to the real thing, but there is still some getting used to it. We urge you to be patient and work with our Customer Service Ninjas to help you with your transition. Getting the right flavour and nicotine level you are used to is key in being successful with the e-cig and vaping. We are very confident that with our help and your cooperation, we can make your transition to the e-cig or vaping a success.
We have a long term vision with our business and guarantee the authenticity on all our products sold via Smokey Joes Vapes Co. We have measures in place to guarantee what we sell is genuine.